Your personal information is important to us
We recognise that your privacy is very important and that you have a right to control personal information. Your privacy is our priority. We do not give out information about our customers (other than as out herein) and your personal details are protected.
How we collect information about you
When you register for ALL’ services or products, we ask you for your name, contact information, preferences, and certain demographic information. This information lets us provide personalised services and communicate separately with you.
We also use aggregated information about the use of our services to evaluate our users’ preferences and to improve our programming. While we need certain information to register you as a unique user and let you access personalised services, other requested information is optional and may be given at your discretion.
In accordance with the Privacy Act, ALL only collects personal information that is necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our clients’ expectations that we will respect their right to control how their personal information is collected and used. This policy explains the main features of ALL use of member and customer information and does not...
Using and disclosing clients personal information
Our purpose in collecting information about clients to provide them with services.
We use your contact information for internal purposes only, such as:
ALL uses personal information in several different ways in operating our business, and most of these uses are clear from the circumstances. We also use clients personal information for internal quality assurance purposes.
ALL does not routinely disclose personal information, except where it is necessary to provide the client with a service that they have requested such as to purchase furniture via a third party. ALL will not normally otherwise use or disclose any information about clients without their consent, unless:
When clients provide their personal information to ALL, ALL will give them the choice as to whether or not they wish to receive further information about special offers, promotions, and changes to our products and services. If they indicate that they do not wish to receive these, we will not contact them further for these purposes. Clients are asked to allow 28 days for their request to be processed.
If clients are receiving promotional information from ALL and do not wish to receive this information any longer, clients may remove their name from our list either by e-mailing us, by mail or by calling us. Clients should allow 28 days for this request to be processed.
We want to communicate with you only if you want to hear from us and will only send marketing communications to you if you have first consented to receiving such. If you prefer not to receive direct marketing from us please let us know. You can call us (07) 55 315 488, send us an email at firstname.lastname@example.org or follow the unsubscribe function in our marketing communications. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other information (including other contact information) with us please contact us the same way.
If you like, you may use either of the following statements in your message to us:
You may also click the designated link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to five business days from receipt of your email or postal request for electronic marketing (for example, emails) and up to 6-8 weeks from receipt of your email or postal request for non-electronic marketing (for example, brochures posted to you) to process.
If at any time a client wants to know exactly what personal information we hold about them, they are welcome to access their record by calling us or by mail or e-mail. For security purposes confirmation of the clients identity will be required prior to supply of this information.
Clients can change and delete the information we have about them
If at any time a client wishes to change personal information that is inaccurate or out of date, they are asked to contact us and we will amend this record. If a client wishes to have their personal information deleted, they are asked to let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
ALL endeavours to take all reasonable steps to keep secure any information which we hold about clients, and to keep this information accurate and up to date
We maintain reasonable physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law:
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Like many businesses, ALL uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of ALL, such as mail houses, will sometimes have access to personal information held by ALL and may use it on behalf of ALL. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
We take special care to protect the safety and privacy of children. Our web site is general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the Internet.
If you wish to make a complaint, you can call us (07) 55315488, send us an email at email@example.com/shop. You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.
We will refer your complaint to our head office who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome.
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